Terms and conditions

Definitions:

When dyadecoffee.com use "us", "we", "our" or other words of same meaning we refer to Dyade coffee, our team and representatives. 

France, is on our website refering the Metropolitan France, l'Hexagone including Corsica. Meaning that the DROM (départements et regions d'outre-mer), COM (Collectivité d'outre-mer) or the Ultramarins is defined as rest of the world. Please keep this in mind when ordering and picking your shipping option. 

EU is the European Union, not including the countries that are only EEA, such as, but not limited to Norway and Swizerland.

 

Our Agreement:

When you buy a product or service from Dyade Coffee's website, you're agreeing to these terms and conditions. These rules apply to both personal and business customers. By making a purchase here, you're accepting our terms fully. If there are any changes to these terms, the ones in place when you order will be the ones that count.

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What We Sell:

We offer the goods and services you see in our online catalog. If not anything else is agreed upon through written communication, this written communication will be legally binding, just like our terms and conditions. Our products are subject to availability, and while we try our best to show accurate images, some photos might not perfectly match the product. Don't worry, we're always aiming to give you the best idea of what you'll receive. Note that some of the pictures are taken before the coffee was roasted and will therefore not be accurate to the final product, but rather have a informational and educational role. 

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Pricing:

Our prices are in euros and include taxes. If tax rates change, that might affect the prices, but whatever the price is when you order is what you'll pay.

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Where We Deliver:

We ship our tasty treats to folks both inside and outside of France. Just a heads up, though: any local import taxes or duties in your country are your responsibility.

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Placing an Order:

Once you confirm your order, you're saying you understand and agree to our terms and conditions. All the info you give us and the confirmation email we send you are proof that we're doing business together.

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Returns and Exchanges:

If you're not a business and want to return something, you've got 14 days from when you get your order. But for hygiene reasons, we can't take back coffee and other consumables, in accordance with Article L.121-21-8 of the French Consumer Code, which states: "The right of withdrawal may not be exercised for contracts: [...] 4. For the supply of goods likely to deteriorate or perish rapidly; 5. For the supply of goods whose seal has been broken by the consumer after delivery and which cannot be returned for reasons of hygiene or protection of health". But if something's wrong with your order, just drop us an email within 30 days, and we'll try to sort it out.

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How to Pay:

You can pay by card or PayPal. We don't keep your credit card details, and we'll only charge you when your order goes through. Need an invoice? Just ask!

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Getting Your Goods:

We'll deliver to the address you give us. Once your order's out the door, it's your responsibility. If something gets damaged in transit, let us know within three days, and we'll figure it out. Delivery times are estimates, but if your order takes longer than 30 days, you can cancel it.

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Our Guarantee:

We stand by our products, and if something's not right, we'll fix it. Just get in touch within 30 days of getting your order.

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Our Responsibility:

We do our best, but we can't be held responsible for internet issues like viruses or interruptions. And everything on our website is ours, so please don't use it without asking.

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Your Privacy:

We take your privacy seriously. By using our website, you're agreeing that we can use your data according to our privacy policy.

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Resolving Disputes:

If there's a problem, please contact us first to resolve the problem. Throughout our process the French law applies, and will also apply in any disputes. 

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If you have any questions, just drop us a line at dyadecoffee@gmail.com, or use the contact form on our website.